Join us in February and Learn the Steps to…


Friday, February 5, 2016


Shep will share proven techniques and strategies that he uses to build and sustain a viable business, booking speaking engagements, selling and developing product, working with bureaus, writing bestselling books (NY Times, Wall Street Journal, Amazon) and more. There will be no theory here. Shep will share from experience and hold nothing back. These are the proven methods that he has used to sustain a speaking business for 30 years.

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[player url=”″]Audio Recording Part 1[/player] [player url=”″]Audio Recording Part 2[/player][/wlm_ismember]  

Shep Hyken, CSP, CPAE Bio:

Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and author who works with companies and individuals who want to build loyal relationships with their customers and employees. He is the CAO (Chief Amazement Officer) of Shepard Presentations, LLC and since 1983 has been delivering high energy presentations that combine important information with entertainment to create exciting and memorable programs for his audiences.

Shep is a New York Times and Wall Street Journal best selling author of Amaze Every Customer Every Time, The Amazement Revolution, The Cult of the Customer, The Loyal Customer and Moments of Magic. His articles have been read in hundreds of publications and he is recognized in the world of social media as one of the top ten most influential customer service experts. In 2012 Huffington Post included him on the list of the Top 100 thought leaders to follow on Twitter.

Shep has worked with hundreds of companies and associations ranging from “Fortune 500” size corporations to smaller organizations with less than 50 employees. Some of his clients include American Airlines, Anheuser-Busch, AT&T, Citicorp, Disney, Ford, General Electric, General Motors, Hertz, Holiday Inn, Johnson & Johnson, Kraft, Marriott, Million Dollar Round Table, Monsanto, Prudential, Shell Oil, Standard Oil, Young Presidents’ Organization and many more.

Shep is a proud member of the National Speakers Association. Joining in 1988, within one year Shep became involved on the board of the local St. Louis chapter. A year later he was elected to serve as president of the chapter. In addition to numerous volunteer committees and jobs at the national level, he joined the National Board of Directors in 2006 and is the 2014-15 National President.

(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Association’s Speaker Hall of Fame award for lifetime achievement in the area of platform/speaking excellence. CSP is the international designation for Certified Speaking Professional, and is awarded to individuals.)