FRIDAY, March 6, 2015

Doors open at 9:00 a.m. for networking

Business Development Program 9:30 a.m. to 12:00 p.m.
Members ONLY Mastermind and Lunch 12:30 pm to 4:00 pm

As a business owner in the professional speaking industry, you are (ultimately) in charge of everything: Content/product creation, accounting, client communications, travel logistics, and actually preparing for speeches—just to name a few. While it’s easy to be lead astray each day, you must keep laser-like focus on the most important people in your career: Decision-makers who have budgets to hire you to speak on the topics which you present.

This program will be an introduction to the Sales and Service 101 Philosophy. Sales and Service 101 is about getting back to the basics of business, which are sales and service. The opening module includes…:

Sales 101

Everyone in an organization sells. Sales 101 focuses on selling the customer what they need to buy versus what you need to sell. Sales 101 focuses on selling to the customer’s business needs and personal needs. The module includes…

  • Customer messaging
  • Selecting and pursuing the right prospects
  • The four phases of the sales process
  • S-T-P Needs Analysis®
  • How to ask for the business
  • How to handle customer objections using the CAR® Method
  • Social Media Selling 101

After this module, you will be able to understand the customer’s needs, frame a customer message, and deliver a compelling reason to purchase your alternative. You will also be able to execute the four phases of the sales call.

Service 101

Everyone is responsible for serving the customer. The Service 101 module focuses on delivering the level of service that your customers need and expect. In addition to serving your external customers, you learn to work as a team to serve the customer. The service module includes…

  • Managing customer expectations
  • Utilizing What-Else service to exceed expectations
  • Cross-serving the customer
  • Communicating using the GUARD® method

After this module, you will be able to give your customers the level of service they want. You will also be able to conscientiously serve the customer and communicate consistently.

Doors open: 9:00 a.m.
Program: 9:30 a.m. to 12:00 p.m.
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Location: 300 N. Kirkwood Rd, Kirkwood MO

About Paul

Reilly Sales Training is a St. Louis-based, privately owned company that specializes in training sales professionals, sales managers, and service professionals. Reilly Sales Training offers public seminars, in-house sales training programs, consulting services, and hiring and training assessments.

Paul Reilly is the founder and president of Reilly Sales Training. He began his training career by joining Tom Reilly Training. Although Tom Reilly Training has a rich 33-year history in Value-Added Selling, he decided to start a new sales training company with a different focus. Reilly Sales Training offers a complete range of training programs, consulting services, and training assessments.

Before entering the training industry, Paul spent over fifteen years as a salesperson. He began his sales career at the age of 16 in St. Louis, MO. During high school, he sold carwashes for Waterway Gas & Wash. During college, he started a painting company through the franchise organization, College Pro.
Paul attended the University of Missouri – Columbia, where he earned his undergraduate degree in Business Marketing. He went on to earn his MBA from Webster University.

Paul has over 11 years of outside sales experience. His first professional sales job was selling propane for Ferrellgas. After several months of exemplary performance, he was given an opportunity to sell in one of the largest territories in the country.

For six years, he sold tools and fasteners for the Hilti organization. A majority of his time was spent selling to customers in the petro-chemical and power generation markets. During his tenure, he joined the Hilti Master’s Club in 2010 and was recognized in 2011 with Hilti’s Three Million Dollar Sales Club.

Paul also sold medical gas equipment for Allied Healthcare Products, a St. Louis-based medical supplier. He was able to grow his business by increasing distributor sales and re-penetrating the Canadian market.

Paul’s training methods draw from a diverse sales background. He has sold commodities, market-leading brands, and low-cost products; in the construction, industrial, and medical fields. He can relate to your salespeople because he has faced the same challenges and opportunities they face on a daily basis.
Whether selling propane, tools and fasteners, medical equipment, or training programs he is guided by the Sales and Service 101 Philosophy. “Sell customers what they need and give them the service they want.”

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